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Look through our frequently asked questions. If there is a question that you would like answered, please feel free to contact us directly.

Customers/Management FAQs

We do not use this service currently, why should we start?

Two big reasons! First, it doesn’t cost one penny to initiate the service on your property, and, it will dramatically increase your properties NOI. Second, your residents will love (and use) it! According to multiple publications, including the National Apartment Association, valet trash service is consistently rated one of the top amenities according to residents. Plus, your sta has better things to do.

We already have this service, why should we choose White’s Trash Services instead?

There are many reasons to choose White‘s Trash Service! First, we pride ourself on being THE low cost provider for valet trash collection. We consistently beat our competitors’ prices by 10, 20 sometimes 40%, for the exact same service(s). Second, our Redundant Route System ensures you’ll never have to worry about the service not being performed. Third, our team members embody what it means to be a “service” provider. Unlike our competition, our team members are W2 employees and drive company trucks, so your property is left looking great regardless of what kind of mess was left.

How do I get started?

We are eager to hear from you! Simply give us a start date. We will notify your residents of the new service (provider), give them the basic instructions for the service, and drop o brand new trash cans, that’s it! Not only will your residents will fall in love with this service, your managers (and their sta ) will never need to think about picking up trash again!

How does White’s Trash service increase my property value?

Most Landlords charge their residents between $25 and $28 per month for this amenity. Our cost to you is (much) less than half of that, meaning you get to keep the rest, therefore increasing monthly revenue (NOI). Moverover, if that property were sold using the capitalization method (typical with income producing properties) that additional NOI could increase your property’s value by thousands, if not hundreds of thousands of dollars. An entire portfolio could be worth millions! Please ask us for speci c assumptions on your property or portfolio, you’ll be pleasantly surprised.

Why does White’s Trash Services not charge for recycling services or additional trash cans?

Quite simply, we don’t think we need to nickel and dime our customers. We believe that if you provide a great service at a fair price, giving away fairly inexpensive things like trash cans and green plastic bags (which helps us do our job), only works to ensure we can continue to provide great service at a fair price, it’s really that simple.

Are there any start-up costs?

No, there are no start-up costs of any kind, period We simply disseminate the trash cans and resident literature and begin the pickup service. That’s it! Billing is gradually implemented only as leases renew, usually over a nine (9) to twelve (12) month period, guaranteeing your revenue from the service always outpaces our cost to you.

We asked our residents and they said “No” or we thought about it and decided against it, why should we reconsider?

Several reasons. First, as you can probably assume, it is nearly impossible for tenants to agree on anything (the color of paint, certain rules, parking, etc.), Particularly an increase in rent. Second, it really does keep your property clean and decreases turnover expenses. Third, neighboring properties probably already have the service and the $25 usually doesn’t rule out a long term prospective tenant. Fourth, once you implement the service your residents will never want to get rid of it! Did we mention this makes you a lot of money?!

I’m not convinced. Why does this service sound too good to be true?

What’s not to like? Our service, at its core, is a “luxury” item that tenants will (and do) pay for. If implemented, it would be the only amenity on your property that is used by every resident, every week, rain or shine. Your residents would notice a missed trash service before they would notice the pool getting lled in, that’s how much they’ll love it!

Resident FAQs

I put my trash out, why didn’t anyone come to collect it?

Most likely you either took the trash out to late, or brought it back in too early. Typically our routes start promptly at 8PM, and sometimes go as late as 2AM (although we are usually finished much sooner). Trash must be inside the provided container and/or adhere to the guidelines in the Resident Brochure or found here.

I followed the instructions in the Resident Brochure and my trash was still not collected!

We are so sorry! Please call us Toll Free at (855) 877-5418 so that we can document the issue and get it resolved, our Resident Line is open 24 hours a day. You can also email us.

I’m not home between 6-8PM what should I do?

If you can see that your next-door neighbor’s trash has not been picked up, there is a good chance we are still on our way and you are welcome to leave it out before we arrive. If that’s not an option, we are happy to collect it on the following pick up day. If that still doesn’t work please contact your management office.

Are you going to bill me for this service?

Nope, you will never receive a bill from us. Our services are contracted directly through property management. If you have any specific questions regarding the cost of our services, please contact your community’s management office.

I do not want valet trash service, how do I cancel it?

That’s unfortunate; we hoped you would really enjoy this service. However, since this service has been contracted by your property management for the entire community, most of the time individual residents aren’t permitted to opt out. That said, you are certainly welcome to contact your community’s management office.

I have a broken/lost/dirty trash container, and I need it fixed!

Your community’s management office has plenty of extra trash cans, please send your requests to them.

I do not want the provided container; do I have to use it?

The short answer is yes. Part of the reason this service has been so well received is because using the provided can allows your community to stay safe, clean/uniform and aesthetically pleasing. If you would like, you are welcome to transfer your trash from a can of your choosing into the provided can before placing it outside.

Why is there a violation tag on my door?!

Violation tags from White’s Trash are used as a friendly reminder of the collection process so our service can run smoothly and cost efficiently and to encourage your cooperation. Our violation tags do not include any fees or fines. However, when violation reminders or other measures don’t produce the desired results, many communities do issue fines. All fines are issued by, and paid directly to your leasing office. If you have a question about a fine you have received, please contact your leasing office.

Why did you put a tag on my door for leaving my container outside?

Since we want your community looking its best all the time, your community manager has requested that all trash cans be brought back inside before 9AM. If your daily commitments do not allow you to bring your container in at that time, please contact your community’s management office.

How does your recycling program work?

Recyclables are picked up the same way the regular trash is, 5 days a week. The only difference is that it has to be in a blue or green bag (trash in the traditional white or black trash bags will always be considered garbage). You are welcome to leave non-recyclables out with recycling (separately) so long as they are in the appropriate colored bags and securely tied.   However, if your community does not have a recycling dumpster, we may not be able to provide this service. Please inquire with your community’s management office if you have any questions about recycling.

What materials can (or cannot) be Recycled?

For a complete list of acceptable recycling items please see the Approved Recyclables list below. All of the items on the list can be placed in the same blue/green bag. Please no broken glass and break-down and bundle (tie up) all cardboard boxes. Large, heavy or bulk items, such as unbroken or un-bundled boxes, furniture, TVs, appliances, etc will not be collected.

Where can I get some blue recycle bags?

Your leasing office may provide them. If not they can be found at fine retail establishments such as Wal-Mart, Home Depot, Lowe’s, your local grocery store and many other fine retailers.

Is there any limit to how many bags I can put out? What if all my bags do not fit inside the container?

We will do our very best to collect everything you put out, so long as it is put out with consideration for the service provider, the community and your neighbors. This may include using an additional can(s) (provided by your management office), using a drop cloth to avoid stains on the walkway (that we can throw away with the trash), labeling the trash (so we know it isn’t items for donation or intentionally left out), etc.

However, we do have a schedule to keep and hundreds of customers to satisfy so don’t get too carried away or we may not be able to take it all. Also, keep in mind, if trash isn’t set out with consideration and/or we cannot take it all, fines may be issued by your community’s management office.

For more details you can contact us here.